Learn more about returning or exchanging your order.
To start a return, just head to our Returns Portal and fill in the short form. You’ll just need your order number (don’t forget to include the #) and the email address used at checkout. Items must be returned in their original condition - unworn, unu
No matter how many reviews you read or pictures you look at, online shopping can be hard – nothing beats trying things on for yourself. We’re so confident that you’ll fall in love with your Not Basics products that we offer a Comfort Guarantee, so yo
If your order isn’t the perfect fit or style, you’re eligible for one free exchange. To start an exchange, just head to our Returns Portal and fill in the short form. You’ll just need your order number (remember to include the #) and the email addres
If you aren’t completely satisfied with your order, you can return it within 30 days of delivery for a full refund. Unfortunately, as a small business, we’re unable to cover the shipping costs of international returns and exchanges unless the product
We do our best to process returns and exchanges as quickly as possible. Once your returned items arrive with us, refunds are usually processed within 3–5 business days. You’ll receive an automatic email notification as soon as your refund has been is
We currently offer free returns to UK customers whereby we pay for the return shipping and process a refund of the full amount of items ordered excluding the original shipping cost. To be eligible for a full refund, your order will need to be returne