What is your exchange policy for UK orders?Updated 20 days ago

If your order isn’t the perfect fit or style, you’re eligible for one free exchange.

To start an exchange, just head to our Returns Portal and fill in the short form. You’ll just need your order number (remember to include the #) and the email address used at checkout.

If you’d like to make further exchanges after your first one, you’re very welcome to return your items directly to us at:

Not Basics 
J&J Global Fulfilment 
Rhosili Road
Northampton, NN4 7JE

Once we receive your items, your refund or exchange will be processed.